Which neighborhoods does ProperKey serve?
We focus on Weston, Davie, Plantation, Pembroke Pines, Miramar, Southwest Ranches, Cooper City, and the broader Broward County area. If your property is in South Florida and you’re not sure whether we cover it — just ask.
How do you price my rental?
We conduct a market rent analysis using current active listings, recent leases, seasonal trends, and property-specific features. The goal is a rent price that attracts quality applicants quickly without leaving money on the table.
What does the onboarding process look like?
Once you sign our management agreement, we schedule a property walkthrough, photograph the unit, set up your owner portal, and begin marketing — typically within one business week. If there’s an existing tenant, we coordinate the transition seamlessly.
How are maintenance requests handled?
Tenants submit requests through our online portal. We triage based on urgency, match with appropriate vendors, and keep you updated. For non-emergency repairs, you approve any expense above your pre-set spending threshold. Our 24/7 emergency line ensures urgent issues are addressed immediately.
When do I get paid?
Owner disbursements are processed monthly via direct deposit. Your owner portal gives you real-time access to monthly financial statements, income, expenses, and running balances, plus annual summaries for tax time.
What if a tenant stops paying rent?
We follow a strict collections process: reminders, late notices, and enforcement per our lease terms. If eviction becomes necessary, we coordinate the entire legal process on your behalf with full compliance and documentation.
How do I access my owner portal?
Your owner portal is available at ManageBuilding Portal. From there you can view statements, track maintenance, and monitor your property’s performance 24/7.
